General Information
Expand - General Information
Expand - Where are TSA Enrollment by IDEMIA enrollment centers located?
Locate an Enrollment Center
Expand - What is pre-enrollment, and why should I pre-enroll?
Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. This is commonly referred to as pre-enrollment. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process:
- By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location.
- You may be able to minimize your time at an enrollment center.
- You can make an appointment time at an enrollment center, convenient to your home or traveling circ*mstances. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center.
- You can review the process and eligibility document(s) required at your leisure.
- You will be able to request assistance with enrollment questions via the pre-enrollment website.
Please note, pre-enrollment may not be available for all programs.
Expand - How do I update information entered during pre-enrollment?
You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints.
Expand - How long does in-person enrollment take?
An average in-person enrollment will take approximately 9-12 minutes. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Expand - How are fingerprints collected during the in-person enrollment process?
Fingerprints are electronically captured at the enrollment center during in-person enrollment.
Expand - What happens if I cannot provide fingerprints or be fingerprinted?
For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. TSA’s fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circ*mstances that prevent a ten-finger biometric submission.
Expand - How do I know my personal information is safeguarded?
Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use.
Expand - Who collects the information?
TSA’s contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSA’sPreCheck® Application Program, Hazardous Materials Endorsem*nt (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC®) program. Many enrollment centers may be listed as “IdentoGO by IDEMIA” enrollment centers. These IdentoGO centers are part of IDEMIA and are authorized as TSA’s Universal Enrollment Services providers.
Expand - Where does the information collected go?
The information collected by TSA’s contractor is provided to TSA and used only for the purposes of conducting TSA’s security threat assessment to determine eligibility and use for TSA application/enrollment programs.
TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. 552a. Principal disclosures include disclosure to:
- The FBI to retrieve your criminal history record
- TSA contractors or other agents who are providing services relating to the security threat assessments
- Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security
For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. For example, for the TSAPreCheck® Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records.
Expand - How can I make an appointment for an in-person enrollment?
You may make an appointment online via this website or by contacting the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process.
Expand - After enrolling, how can I check the status of my application?
Check Status at the TSA Enrollment by IDEMIA website or by contacting the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment.
Expand - How do I contact the TSA Enrollment by IDEMIA Call Center?
The TSA Enrollment by IDEMIA Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Alternatively, you can Contact Us via the TSA Enrollment by IDEMIA website.
Expand - How can I obtain a copy of the IDEMIA W9 form?
W-9 IDEMIA Identity Security USA LLC
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.
Expand - What if I have legally changed my name and it does not match the name on my identity documents?
If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required Photo ID and Citizenship Proving Document. For example, if you present a U.S. Birth Certificate with your maiden name and a Driver’s License with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the driver’s license. You must provide a valid photo ID that matches your full legal name.
Expand - I do not have a copy of my birth certificate. How do I obtain a copy of my state birth certificate?
Please contact the Vital Records department in the state you were born. Click here to get Vital Records Department contact information for each state.
Expand - How do I change/update my personal information (name, date of birth, gender, country of birth, social security number, and/or citizenship)?
Contact the TSA Enrollment by IDEMIA Call Center to begin the process at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM Eastern Time. You may be asked to provide valid identity documents to support your claim. Please note that for TWIC® applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. For a list of required documents, please visit:
TSAPreCheck®: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf
TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf
HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.
Expand - How do I change/update my preferred contact method (address, phone number, and/or e-mail ) and/or occupation?
Contact the TSA Enrollment by IDEMIA Call Center to begin the process at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM Eastern Time.
Expand - Am I required to select the gender that matches the gender on my identity documentation?
You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. Medical certification is not required. “Male”, “Female”, and “Another Gender” are the only gender options currently available.
Expand - What are the Birth Certificate requirements for enrollment?
Birth Certificates must include the following information, in order to be accepted for enrollment:
- Issued by the city, county, or state of birth
- List applicant's full name, date of birth, and place of birth
- Fields for parents' full names
- Signature of the city, county, or state registrar
- Date filed with registrar's office
- Have the seal of issuing authority
Unacceptable U.S. Birth Documents:
- Document illegible due to wear/tear or damage
- Private hospital-issued document
- Any birth document titled with the word "Registration" or "Notification"
- Foreign Birth document that is not an acceptable State Department record of birth abroad
- State-issued document stating applicant was born in a foreign country
- Puerto Rican Birth Certificates issued before July 1, 2010
- "No Record Certification of Birth" document
- Notarized copies of documents
- Digital identity documents
Hazardous Materials Endorsem*nt (HME) Threat Assessment Program (HTAP) Enrollment
Expand - Hazardous Materials Endorsem*nt (HME) Threat Assessment Program (HTAP) Enrollment
Expand - How do I apply for a Hazardous Materials Endorsem*nt (HME) security threat assessment?
To expedite the application process, you may complete an optional online HME pre-enrollment.
You must complete the in-person enrollment process at an enrollment center location servicing the HME program. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Appointments are encouraged to save you time but are not required as most TSA Enrollment by IDEMIA enrollment centers will accept walk-ins for HME applicants.
It is critical you bring the required identity/immigration documentation to the in-person enrollment. View a list of required identity/immigration documents for HME.
Expand - What if I have a question during the online pre-enrollment process or I mistakenly submit a pre-enrollment twice?
You may call the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern) for assistance.
Expand - Is pre-enrollment the only process I need to complete in order to apply for my HME?
Yes, if you currently have a TWIC® and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment.
In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Please contact your State Motor Vehicle Department for further information regarding individual State requirements.
Expand - Where can I enroll in-person?
View information about and directions to your nearest HME enrollment center.
Expand - What is a TSA agent/participating state?
A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. You must be licensed in a participating state to enroll through IDEMIA’s UES Enrollment Centers for the HME STA. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC® and/or TSAPreCheck®.
View information about and directions to your nearest HME enrollment center.
Expand - If I already have a valid, unexpired TWIC®, do I need to repeat the security threat assessment process when applying for HME?
Effective February 2012, if you apply successful clearance results from your most recent TWIC® security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME.
You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC® STA is valid and there is sufficient time remaining prior to the TWIC® expiration date (one year or four years depending on the state). You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. View a list of states offering comparability.
Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWIC®’s expiration date. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your State’s licensing rules.
Expand - What if I already hold an HME and just need to renew it?
Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME.
Expand - How much is the HME application fee?
The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial driver’s license.
Expand - What are the methods of payment?
Payment must be made during in-person enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa®, MasterCard®, American Express, and Discover credit cards. If made out to “IDEMIA” and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashier’s checks.
Cash and personal checks are NOT accepted. No change or refunds will be given.
Expand - What if I cannot afford to pay at the time of pre-enrollment?
You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken.
Expand - Where can I go to find further information about the HAZMAT Endorsem*nt Threat Assessment Program?
Please visit the TSA HAZMAT Endorsem*nt Threat Assessment Program website.
Expand - How can I check the status of my HME Security Threat Assessment (STA)?
Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates.
Customers who enrolled at a TSA Enrollment by IDEMIA Enrollment Center (from agent/participating states) may check status online or may contact the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371). Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment.
As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security.
Expand - Does my HME Threat Assesment enrollment include access to TSAPreCheck®?
CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck® Expedited Screening if they meet eligibility criteria for the TSAPreCheck program.
When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
Expand - As a TWIC® holder, does my enrollment include access to Security Threat Assessment for HME benefits?
State Driver’s Licensing Agencies may now issue a Hazardous Materials Endorsem*nt (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC®). Please reach out directly to your state Driver’s Licensing Agency to determine your eligibility for this benefit.
Expand - Are Mexican Digital Driver’s Licenses acceptable for TWIC & HME enrollments?
The printed paper format of the Mexican digital license is acceptable for enrollment, if printed within 30 days of enrollment. Mexico implemented a federal digital driver’s license (FDDL) program in 2021 and credentials are now produced in a digital format and the printing of such documents on plastic material has been discontinued. All plastic credentials retain their validity and can be used until their expiration date, but TWIC and HME customers may now utilize the printed paper format of the digital FDDL, which is valid for 30 days from the day it is printed and can be printed as many times as the driver requires, as long as the license is valid. Customers must follow the instructions on the SCT’s “Licencia Federal Digital” driver app to print their license.
TSAPreCheck® Application Program Enrollment
Expand - TSAPreCheck® Application Program Enrollment
Expand - What is TSAPreCheck®?
TSAPreCheck® allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints.
Expand - How can I become eligible to use the TSAPreCheck® security lanes?
Individuals may become eligible for TSAPreCheck® as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Security’s interactive Trusted Traveler tool to compare the various programs.
Expand - Am I eligible for the TSAPreCheck® program?
An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable.
Expand - I already have a Known Traveler Number (KTN). Do I still need to enroll for the TSAPreCheck® program?
If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck® application program.
Expand - How do I enroll for the TSAPreCheck® application program?
Interested applicants must visit an enrollment center servicing the TSAPreCheck® application program to provide the required biographic information and valid identity/citizenship documentation. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.
View a list of required identity and proof of citizenship/immigration eligibility documents.
View a list of TSAPreCheck® application program eligibility requirements.
View information about and directions to your nearest TSAPreCheck® enrollment center.
Expand - What documentation is required when enrolling for the TSAPreCheck® application program?
View a list of required identity/immigration documentation.
Expand - How long does my TSAPreCheck® application program enrollment last?
Once approved, you are eligible for TSAPreCheck® for 5 years.
Expand - Do my children need to apply for TSAPreCheck®?
Children of all ages are eligible to enroll in TSAPreCheck. Children traveling with a parent or guardian enrolled in TSAPreCheck may automatically receive TSAPreCheck benefits without enrolling:
- Children 12 and under may accompany an enrolled parent or guardian in the TSAPreCheck lanes even if the TSAPreCheck indicator is not on their boarding pass.
- Children 13-17 may join enrolled parent or guardian in the TSAPreCheck lane when traveling on the same reservation and if the TSAPreCheck indicator appears on the child’s boarding pass.
- Children 17 and under who will be traveling alone or without a TSAPreCheck eligible parent or guardian should apply for their own TSAPreCheck benefits.
- A parent or guardian must complete the online application for a child under the age of 13 if they pre-enroll for a TSAPreCheck membership or renew an existing membership.
Please note, gate passes are excluded from TSAPreCheck benefits. This applies even if the gate pass holder has enrolled in TSAPreCheck.
Expand - Do passengers 75 and older need to enroll for the TSAPreCheck® program?
Passengers 75 and older receive modified screening procedures as part of TSA’s overarching risk-based security methodology in the standard screening lane. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck® expedited screening.
Expand - What data is collected for the TSAPreCheck® Application Program?
TSA will collect biographic and biometric information, such as:
- Full legal name and any aliases
- Date of birth and gender
- City, state, and country of birth
- Residential and mailing addresses
- Primary Contact information (telephone and/or email)
- Height, weight, eye color, and hair color
- Social Security Number (optional)
- Fingerprints
- Photo
- Citizenship and/or immigration status information and documentation
- Valid government photo identification.
** TSA requires contact information to manage the eligibility review process and to facilitate customer service.
Expand - Why is my photo being taken as part of enrollment in the TSAPreCheck® Application Program?
TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology.
Expand - Can hats or religious headgear be worn for the photo taken during TSAPreCheck® enrollment?
Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. In all cases, no item or attire may cover or otherwise obscure any part of the face.
Expand - Can eyeglasses be worn for the photo?
Eyeglasses worn on a daily basis may be worn for the photo. However, there must be no reflections from the eyeglasses that obscure the eyes. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. A medical certificate may be required.
Expand - Does the name I use for enrollment need to match my identity/immigration documents?
Yes. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations.
If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a “name linking” documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees.
For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a driver’s license (proof of identity/valid Photo ID) with their married name. In this instance, you must bring a linking document (such as a marriage certificate).
Expand - How should I fill out my name on my TSAPreCheck® application?
Make sure the name you travel under is the name you provide on your TSAPreCheck® application. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person.
If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. For example, if you have one document with a first name of “John” and a second document with the first name of “Jonathan”, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations.
Expand - Where can I enroll in-person?
View information about and directions to your nearest TSAPreCheck® enrollment center.
Expand - Do I have to enroll in-person at an enrollment center?
Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck® application program. It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.
You may expedite the application process by completing an optional online TSAPreCheck® pre-enrollment.
Expand - Do I need to make an appointment at an enrollment center for TSAPreCheck® application program?
It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.
There are three ways to schedule an appointment:
- Complete the optional pre-enrollment process.
- Schedule an appointment online without completing the pre-enrollment process.
- Contact the TSA Enrollment by IDEMIA Call Center at 855 DHS-UES1 (855-347-8371) Monday through Friday from 8 AM - 10 PM Eastern.
Expand - How much is the TSAPreCheck® Application Program new enrollment fee?
The TSAPreCheck® Application Program requires a nonrefundable enrollment fee of $78.00. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check.
Expand - What are the methods of payment?
Payment must be made during in-person enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa®, MasterCard®, American Express, and Discover credit cards. If made out to “IDEMIA” and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashier’s checks.
Cash and personal checks are NOT accepted. No change or refunds will be given.
Expand - How can I check the status of my TSAPreCheck® application?
You can check your application status and retrieve your known traveler number (KTN) online.
Expand - What happens after I complete my enrollment and how will I be notified if eligible for TSAPreCheck®?
If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. You will receive an email or phone notification with instructions on retrieving your KTN online. You may also check your application status online.
The assigned KTN must be used when booking travel. There is no TSAPreCheck® Application Program card.
Expand - How do I use my Known Traveler Number (KTN)?
Once approved as eligible for TSAPreCheck®, you must enter the provided KTN in the ‘Known Traveler Number’ field when booking travel reservations on any of the participating airlines. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations.
If you are not receiving TSAPreCheck® when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck.
Expand - Where can I go to find further information about TSAPreCheck®?
Please visit the TSAPreCheck® website.
Expand - I currently hold an active TWIC®. Do I still need to apply for the TSAPreCheck® program?
Active TWIC® card holders are also eligible for TSAPreCheck® Expedited Screening if they meet eligibility criteria for the TSAPreCheck program.
When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC® card
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
Expand - I currently hold a Commercial Driver’s License (CDL) with an active HME Threat Assessment. Do I still need to apply for the TSAPreCheck® program?
CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck® Expedited Screening if they meet eligibility criteria for the TSAPreCheck program.
When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issued the CDL followed by the CDL ID number.
Example: Virginia CDL with ID# A67891234 KTN = VAA67891234
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
Expand - I think I may have fraudulently enrolled or renewed in TSAPreCheck®, what do I do? Can I get a refund?
If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, TSA will not issue a reimbursem*nt to applicants who attempt to enroll or renew in TSAPreCheck® through a fraudulent website.
Expand - What is the process to update my TSAPreCheck® membership if my name has changed?
Name changes may take up to 45 days to complete and processing time varies by individual.
Here are the steps necessary to proceed with updating your profile:
- Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order)
- Acceptable e-mail formats are JPEG, PDF, and DOC.
- All documents must be legible – please ensure no glare.
- Marriage certificates must include a government seal.
- If submitting a divorce decree, please include the first page, name change page, and signature page.
- Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change.
- Some e-mail programs convert large files to a linked document (ex. google link). This is an invalid form of submission. Documents must be submitted as an attachment to the e-mail.
- Include the following information in the body of the message:
- UPDATED name segmented by first name / middle name / last name
- Known Traveler Number (KTN)
- If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized).
- E-mail address for name change documentation: TSAEnrollmentDocuments@tsa.dhs.gov
- If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document.
- TSA will complete your profile update within 45 days of receiving your documentation.
Expand - During the TSAPreCheck® application process, am I required to select the gender that matches the gender on my supporting identity documentation?
No, you can select any gender option on the TSAPreCheck® application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). You can self-select Male, Female, or Another Gender as your gender.
Expand - What does it mean that I can self-select my preferred gender during the TSAPreCheck® application process?
You can select the gender on your TSAPreCheck® application that is most appropriate for you – Male, Female, or Another Gender. TSA will not require supporting documentation regarding your selection of gender. Medical certification or a physician’s letter is not required when enrolling with a gender that does not match the gender on your identification documents.
Expand - Can I apply for TSAPreCheck® with a non-binary and gender non-conforming identity document?
Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Individuals who apply for TSAPreCheck®, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck®.
Expand - What if my identification document has an “X” or another gender identity marker?
The gender on your identification document does not have to match the gender you select on your TSAPreCheck® application. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck®.
Expand - Do I need to include aliases, birth or former name(s) no longer used when applying for TSAPreCheck®?
Yes, TSA requires all names used, current and past. You do not need to provide documents that prove you have previously used another name or alias. The name provided on the TSAPreCheck® application must be the name used when making your airline travel reservations. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment.
Expand - Does the gender on my identification documents need to be updated before I can update the gender on my TSAPreCheck® application?
No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck® application.
Expand - Does the gender on your airline reservation, your identity document, and your TSAPreCheck® application need to match?
No. You will receive TSAPreCheck® screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck®, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA.
Expand - How do I change the gender I provided to TSAPreCheck®?
If you are a member of the TSAPreCheck® Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data update with the TSAPreCheck® Application Program. Please note, updating your gender is not required to receive TSAPreCheck® screening. You are eligible to receive TSAPreCheck® screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck®, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA.
Expand - Is medical certification required to change the gender option for TSAPreCheck®?
No. Medical certification is not required to change the gender options on your TSAPreCheck® application. If you are a member of the TSAPreCheck® Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data update with the TSAPreCheck® Application Program. Please note, updating your gender is not required to receive TSAPreCheck® screening. You are eligible to receive TSAPreCheck® screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck®, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA.
TSAPreCheck® Application Program Renewal
Expand - TSAPreCheck® Application Program Renewal
Expand - How do members renew their TSAPreCheck® membership?
Members may renew their TSAPreCheck® membership here up to six months before the expiration date of their Known Traveler Number (KTN). Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form.
Expand - Will members have to come into an enrollment center again to renew their TSAPreCheck® membership?
For TSAPreCheck® Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date.
Expand - Why would I need to renew in person?
Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSA’s data update process. Members will need to visit an enrollment center to complete the renewal process.
Expand - How long does it take to get approved?
Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. Applicants may check their application status online.
Expand - How do members know when their TSAPreCheck® membership expires?
Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. - Fri. Members will be able to see their KTN expiration date under the field marked as “TSAPreCheck® Expiration Date: XXXX.”
Expand - Will I be notified when I am eligible to renew my TSAPreCheck® before it expires?
Yes. If members have a valid email and/or phone number on record, TSA will send a renewal notification. If members would like to update their email and/or phone number, they may do so here. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment.
Expand - How soon may I renew my TSAPreCheck® membership?
Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck® indicator on their boarding pass when traveling within or from the U.S.
Expand - Will I keep my same Known Traveler Number (KTN) after I renew?
Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved.
Expand - May I renew my TSAPreCheck® membership if my name has changed?
Yes, but members must update their name prior to renewing their TSAPreCheck® membership online. Name changes may take up to 45 days to complete and processing time varies by individual.
Or, save time by clicking here to renew in-person at an enrollment location near you. Please note that in-person renewals are priced at $78.00 while online renewals are priced at $70.00.
Here are the steps necessary to proceed with updating your profile:
- Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order)
- Acceptable e-mail formats are JPEG, PDF, and DOC.
- All documents must be legible – please ensure no glare.
- Marriage certificates must include a government seal.
- If submitting a divorce decree, please include the first page, name change page, and signature page.
- Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change.
- Some e-mail programs convert large files to a linked document (ex. google link). This is an invalid form of submission. Documents must be submitted as an attachment to the e-mail.
- Include the following information in the body of the message:
- UPDATED name segmented by first name / middle name / last name
- Known Traveler Number (KTN)
- If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized).
- E-mail address for name change documentation: TSAEnrollmentDocuments@tsa.dhs.gov
- If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document.
- TSA will complete your profile update within 45 days of receiving your documentation.
Expand - If I booked a flight prior to my KTN expiration date, will I still get TSAPreCheck® on my boarding pass?
No, individuals will not receive TSAPreCheck® on their boarding pass if their KTN has expired. Members must renew their membership before expiration in order to continue receiving TSAPreCheck on their boarding pass.
Expand - How much is the TSAPreCheck® Renewal fee?
The cost for TSAPreCheck® membership renewal varies depending on how you complete your renewal. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center.
Expand - Are there ways to save on my renewal?
Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Learn more here.
Expand - What will disqualify me from renewing my TSAPreCheck® membership?
Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations.
Expand - What is the difference between the TSAPreCheck® Application Program and the Customs and Border Protection’s (CBP) Global Entry program?
Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck® expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports.
Expand - Will TSAPreCheck® travelers have a membership card similar to CBP Trusted Traveler membership cards?
No. A membership card will not be provided. Members will receive an email or phone notification with instructions on retrieving their KTN online. Members will need to enter the KTN when booking travel reservations.
Expand - I think I may have fraudulently enrolled or renewed in TSAPreCheck®, what do I do? Can I get a refund?
If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, TSA will not issue a reimbursem*nt to applicants who attempt to enroll or renew in TSAPreCheck® through a fraudulent website.
Transportation Worker Identification Credential (TWIC®) Enrollment
Expand - Transportation Worker Identification Credential (TWIC®) Enrollment
Expand - How do I apply for the Transportation Worker Identification Credential (TWIC®) program?
To expedite the application process, you may complete an optional online TWIC® pre-enrollment.
You must complete the in-person enrollment process at an enrollment center location servicing the TWIC® program. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. It is recommended that you schedule an appointment. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Appointments are encouraged to save you time but are not required as most TSA Enrollment by IDEMIA enrollment centers will accept walk-ins for TWIC applicants.
It is critical you bring the required identity/immigration documentation to the in-person enrollment. View a list of required identity/immigration documents for TWIC®.
Expand - What is the TWIC® enrollment process?
The TWIC® enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC® card if cleared.
Expand - How much does a TWIC® security threat assessment and credential cost?
The fee for TWIC® is $125.25, and the credential is valid for five years. If you hold a valid Hazardous Materials Endorsem*nt (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. If you pay the reduced fee, your TWIC® card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME.
Expand - What are the methods of payment?
Payment must be made during in-person enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa®, MasterCard®, American Express, and Discover credit cards. If made out to “IDEMIA” and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashier’s checks.
Cash and personal checks are NOT accepted. No change or refunds will be given.
Expand - Where can I enroll?
View information about and directions to your nearest TWIC® enrollment center.
Expand - Are appointments required for enrollment?
Appointments are encouraged to save you time but are not required as most TSA Enrollment by IDEMIA enrollment centers will accept walk-ins for TWIC® applicants. You may make an appointment online on this website or by contacting the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Expand - How can I make an appointment for enrollment?
You may make an appointment online on this website or by contacting the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Expand - How can I check the status of my application?
Check your application status.
Expand - How can I make an appointment for card pick-up?
To make an appointment for card pick-up, you must first check the status of your card. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Expand - What if my TWIC® card does not work with TWIC® card readers?
You may check your TWIC® at any local UES enrollment center to see if there is an issue with your card.
Expand - How do I order a replacement TWIC®?
To order a replacement TWIC® card, use the online card replacement service or call the TSA Enrollment by IDEMIA Call Center at (855) 347-8371.
Expand - What if I haven't received my TWIC® card yet?
TWIC® applicants who request to receive their TWIC® card by mail will receive a phone or email notification that the card has been mailed. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the TSA Enrollment by IDEMIA Call Center at: (855) 347-8371. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card.
Expand - Where can I go to find further information about the TWIC® program?
Please visit the TSA TWIC® website.
Expand - If I have a comparable assessment, how can I determine which fee is more economical—the reduced fee or the full, 5 year fee?
It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC® with an expiration date 5 years from the date of issuance.
Expand - Can hats or religious headgear be worn for the photo taken during TWIC® enrollment?
Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. In all cases, no item or attire may cover or otherwise obscure any part of the face.
Expand - Can eyeglasses be worn for the photo?
Eyeglasses worn on a daily basis may be worn for the photo. However, there must be no reflections from the eyeglasses that obscure the eyes. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. A medical certificate may be required.
Expand - How can I have the PIN reset?
Bring your TWIC® to an enrollment center to have the PIN reset at no cost. Appointments are encouraged to save you time but are not required as most TSA Enrollment by IDEMIA enrollment centers will accept walk-ins for TWIC® applicants. Click here to find the closest enrollment center.
Expand - TWIC‘s with Missing Fingerprints
There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. Cards that are affected by this issue will not work with TWIC® readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. This issue is referred to as “TWICs with missing fingerprints”. Click here to see if your card was affected.
Expand - Does my TWIC® enrollment include access to TSAPreCheck®?
Active TWIC® card holders are also eligible for TSAPreCheck® Expedited Screening if they meet eligibility criteria for the TSAPreCheck program.
When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC® card. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card.
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
Expand - Are Mexican Digital Driver’s Licenses acceptable for TWIC & HME enrollments?
The printed paper format of the Mexican digital license is acceptable for enrollment, if printed within 30 days of enrollment. Mexico implemented a federal digital driver’s license (FDDL) program in 2021 and credentials are now produced in a digital format and the printing of such documents on plastic material has been discontinued. All plastic credentials retain their validity and can be used until their expiration date, but TWIC and HME customers may now utilize the printed paper format of the digital FDDL, which is valid for 30 days from the day it is printed and can be printed as many times as the driver requires, as long as the license is valid. Customers must follow the instructions on the SCT’s “Licencia Federal Digital” driver app to print their license.
Expand - During the TWIC® enrollment process, am I required to select the gender that matches the gender on my supporting identity documentation?
No, you can select any gender option on the TWIC® application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). You can self-select Male, Female, or Another Gender as your gender.
Expand - What does it mean that I can self-select my preferred gender during the TWIC® enrollment process?
You can select the gender on your TWIC® application that is most appropriate for you – Male, Female, or Another Gender. TSA will not require supporting documentation regarding your selection of gender. Medical certification or a physician’s letter is not required when enrolling with a gender that does not match the gender on your identification documents.
Expand - Can I apply for TWIC® with a non-binary and gender non-conforming identity document?
Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Individuals who apply for TWIC®, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC®.
Expand - What if my identification document has an “X” or another gender identity marker?
The gender on your identification document does not have to match the gender you select on your TWIC® application. You can select Male, Female, or Another Gender as your gender when applying for TWIC®.
Expand - Do I need to include aliases, birth or former name(s) no longer used when applying for TWIC®?
Yes, TSA requires all names used, current and past. You do not need to provide documents that prove you have previously used another name or alias. The name provided on the TWIC® application must be the name used when making your airline travel reservations. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment.
Expand - Does the gender on my identification documents need to be updated before I can update the gender on my TWIC® application?
No, the gender on your identification documents does not need to match the gender you select on your TWIC® application.
Expand - How do I change the gender I provided to TWIC®?
If you are a TWIC® card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data update with the TWIC® Program.
Expand - Is medical certification required to change the gender option for TWIC®?
No. Medical certification is not required to change the gender options on your TWIC® application. If you are a TWIC® card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data update with the TWIC® Program.
Transportation Worker Identification Credential (TWIC®) Renewal
Expand - Transportation Worker Identification Credential (TWIC®) Renewal
Expand - What will prevent me from renewing my TWIC® online?
Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. Applicants may be ineligible to renew online due to:
- Enrollment expiration is more than one year before or after renewal attempt.
- Incomplete or false application information.
- Change in immigration status.
- Disqualifying criminal offenses and other factors.
- Legal name change that has not been reported to TSA. See “May I renew my TWIC® if my name has changed?” for a description of how you can update your name with TSA.
Expand - How do I know when my TWIC® expires?
The expiration date is printed on your current TWIC® card on the right side, below the photo and to the right of the embedded chip under the heading, “Expires.” The expiration date format is Year/Month/Day (YYYY/MMM/DD).
Expand - Will I be notified when I am eligible to renew my TWIC® before it expires?
Yes. If TWIC® holders have a valid email and/or phone number on record, TSA will send a renewal notification. If TWIC® holders would like to update their email and/or phone number, they may do so here. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment.
Expand - How soon may I renew my TWIC®?
You may renew your TWIC® up to one year prior to the expiration date printed on the TWIC® card. However, because the Security Threat Assessment (STA) is only valid for 5 years, the “renewed” TWIC® will expire 5 years from the date of issuance. Renewing will NOT add 5 years to the current expiration date.
Expand - May I renew my TWIC® if my name has changed?
Yes, but you must update your name prior to renewing your TWIC® by calling customer service at 855-347-8371 between 8 a.m. – 10 p.m. Eastern, Mon. – Fri. Name changes may take up to 45 days to complete and processing time varies by individual.
Or, save time by clicking here to renew in-person at an enrollment location near you. Please note that in-person renewals are priced at $125.25 while online renewals are priced at $117.25.
Expand - How do I renew my TWIC®?
Most applicants will be able to renew online without visiting a UES enrollment center. Please visit here to begin your renewal. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form.
Expand - Will I have to come into an enrollment center to renew my TWIC®?
Most TWIC® customers will be able to renew online without visiting a UES enrollment center. Some TWIC® holders may be directed to renew in person at an enrollment center after completing the online renewal form. Reasons that you would be required to renew in person include, but are not limited to:
- You are unable to pay with a credit card.
- Your name has changed, and you have not updated your name with TSA prior to renewing. See “May I renew my TWIC® if my name has changed?” for a description of how you can update your name with TSA.
- You renewed online during your previous TWIC® enrollment. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.)
- You are not a U.S. citizen, U.S. national, or lawful permanent resident.
Expand - Where can I find a center to renew it in person?
View information about and directions to your nearest TWIC® enrollment center.
Expand - How long does it take to get approved?
TSA’s goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. You can check your status online at any time.
Expand - How much is the TWIC® Renewal fee?
$125.25
Expand - Are there ways to save on my renewal?
TSA cannot process reduced rate renewals online, at this time. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Driver’s License (CDL)) or FAST card. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment.
Expand - What if I haven't received my TWIC® card yet?
TWIC® applicants who request to receive their TWIC® card by mail will receive a phone or email notification that the card has been mailed. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the TSA Enrollment by IDEMIA Call Center at: (855) 347-8371. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card.
Expand - How can I check the status of my application?
Check your application status.
Expand - How can I have the PIN reset?
Bring your TWIC® to an enrollment center to have the PIN reset at no cost. Appointments are encouraged to save you time but are not required. Most TSA Enrollment by IDEMIA enrollment centers will accept walk-ins for TWIC® applicants. Click here to find the closest enrollment center.
Expand - Does my TWIC® enrollment include access to TSAPreCheck®?
Active TWIC® card holders are also eligible for TSAPreCheck® Expedited Screening if they meet eligibility criteria for the TSAPreCheck program.
When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC® card. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card.
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
Expand - What do I do with my current TWIC® card?
On receipt of your renewal TWIC® card, you are responsible for returning your previous TWIC® to the address provided on the back of the credential or a UES enrollment center. If not expired, your previous TWIC® card will be canceled after you receive your renewal TWIC®. Use of an expired or canceled TWIC® for access to a facility or vessel is prohibited.
Expand - Can I renew online if my current TWIC® card has expired?
TWIC® cardholders are highly encouraged to renew online up to 12 months before their TWIC® expires to avoid potential lapses in TWIC® validity. However, TWIC® holders are eligible to renew online up to 12 months after their TWIC® expires. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees.
Fingerprinting Information
Expand - Fingerprinting Information
Expand - Where can I get fingerprinted?
Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC®, HME and the TSAPreCheck® application program. View information about your nearest enrollment center.
Expand - Are appointments required for fingerprinting/enrollment?
It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full.If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. TWIC® and HME walk-in applicants will be prioritized due to employment requirements.
You may make an appointment online using this website or by contacting the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Expand - How soon can I be fingerprinted and complete my in-person enrollment after I have completed my online pre-enrollment application?
If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying.
Expand - Do I have to take a copy of my pre-enrollment application with me?
No. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment.
Expand - How are fingerprints taken?
Fingerprints are taken by an electronic scanner. Prints from all fingers will be taken.
Expand - How can I be certain my fingerprints have been successfully captured? What if the FBI determines the fingerprints I submit are of insufficient quality, or what happens if I can’t physically provide fingerprints?
During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting.
Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. TSA’s fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circ*mstances that prevent a ten-finger biometric submission. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing.
UES Temporary Enrollment Services
Expand - UES Temporary Enrollment Services
Expand - What is meant by temporary enrollment services?
In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. Stakeholders can request these services by contacting IDEMIA.
Expand - What types of temporary enrollment services are offered?
- TSAPreCheck® Enrollment Only
- TWIC® Enrollment Only
- HME Enrollment Only
- TWIC® Enrollment Plus Activation
Multi-program services are also available.
Expand - What is the cost of a temporary enrollment service?
The cost of a temporary enrollment service is variable. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA.
Expand - How do stakeholders request a temporary enrollment service?
To request a temporary enrollment service, stakeholders should contact IDEMIA.
With each request, stakeholders should provide the following information:
- Point of contact information - name, organization, phone number(s) and email
- Address where requested service will be provided
- Type of service(s) requested
- Number of applicants to be serviced
- Timeframe for service delivery
UES Enroll Your Own (EYO) Services
Expand - UES Enroll Your Own (EYO) Services
Expand - What is meant by “Enroll Your Own” (EYO)?
The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations.
EYOs differ from the fixed UES enrollment centers in several ways:
- The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location.
- The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation.
- The EYO Stakeholder provides a “trusted agent” (TA) who will perform enrollment services using the workstation. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer.
Expand - What types of EYO services are offered?
EYO services include:
- Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval
- Site inspections to verify UES compliance
- Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process
- Training for Trusted Agents
- Delivery of UES workstation(s), GSA approved safe and signage
- Installation of UES workstation(s) and all hardware related to workstation setup
- Ongoing Maintenance Contract and regional manager support
Expand - What is the cost associated with being an EYO?
EYO start-up cost components include:
- Total workstation(s) purchase
- GSA-approved safe
- Installation and training labor
- Travel expenses
- Sales tax
- Shipping costs
- Maintenance/support services
IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision.
Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA.
Expand - How do stakeholders request more information about becoming an EYO?
In order to request an EYO service, stakeholders should contact IDEMIA.
With each request, stakeholders should provide the following information:
- Point of contact information - name, organization, phone number(s) and email
- Address where requested EYO will be located
- Timeframe for EYO to begin operating
FBI Information
Expand - FBI Information
Expand - How would I challenge or how would I obtain my FBI Identity History Summary?
Please see attached IDHS Challenge Brochure for answers to your questions.
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.
Expand - How do I report a PII breach to the FBI?
Please see the Cyber Incident Reporting Brochure for answers to your questions.
Expand - How do I view the FBI Privacy Act Statement?
Please see the FBI Privacy Act Statement.
Expand - How do I view the Noncriminal Justice Applicant’s Privacy Rights?
Please see the Noncriminal Justice Applicant’s Privacy Rights for answers to your questions.
